a) Explanation of Service
Embarque Alerts are SMS messages that notify you about important transaction related details about reservations you book with Embarque (“Embarque Alerts” or the “Service”). These may include, but are not limited to, pre-reservation reminders, notification that your driver is in route to pick you up, and notification that your driver is at the requested pick-up location.
IMPORTANT NOTE: You can always control the types of notifications you would like to receive under the account settings options of your passenger profile, accessible at www.embarque.com If you need any assistance with these settings, feel free to contact us at our toll free number 1-877-375-8951.
b) Acceptance of Terms
By using the Service provided by Embarque, you have agreed to be bound by these terms and conditions, as well as the terms and conditions applicable to Embarque ground transportation services; however, you may use Embarques’s services without subscribing to Embarque Alerts.
If you do not agree with Embarque’s terms and conditions, you must immediately cease using the Service and contact us as provided below under HELP.
2) Terms and Conditions
a) How to Sign Up
i) Subscribing to the Service
Any Embarque passenger profile with a valid mobile telephone number attached will be automatically enrolled upon set-up, unless otherwise instructed by the enroller. Any SMS notifications sent by Embarque are for the sole purpose of providing you with important information about the Service (as described above) and are provided in compliance with all of the pertinent rules and regulations pursuant to the US Telephone Consumer Protection Act of 1991 and the CAN-SPAM Act of 2003 .
In order to subscribe, please navigate to the account settings page of your passenger profile, where you will then need to provide your mobile phone number. Please note that at this time only one mobile number may be enrolled per passenger profile.
You will then have the option to select which text message notifications you would like to receive as part of the Service.
Use of any Carey International service, including Embarque, authorizes Embarque to send Embarque Alerts via SMS directly to your mobile device or cellular telephone, unless you choose to opt-out.
b) STOP – How to Opt-Out or End Subscription
If at any time you decide you would like to stop receiving Embarque Alerts, you can opt-out by replying to any SMS text you receive with the word STOP from your mobile phone.
You can also opt-out by visiting the account settings options of your passenger profile, accessible at www.embarque.com and changing your notification preferences.
After doing so, you will receive confirmation of your opt-out and you will no longer receive any Embarque Alerts messages, unless you choose to opt-in or subscribe again.
c) HELP - How to Get Help or Support
To get help, call our toll free number at 1-877-375-8951. You can request our contact information from your mobile phone at any time by texting the word HELP to the number that sent you the original SMS message.
Although Embarque Alerts are complimentary depending on your text plan, you may be charged by your carrier. Message and Data Rates May Apply.
By participating in the Service, you certify that you are over 18 years of age and either: (a) you are the mobile account holder, or (b) you have the mobile account holder’s permission to do so.